Ordering Information- 800.391.4927
Minimum Opening Order: $300; Re-order Minimum: $150
International minimum order: $1000 USD prepaid in advance by Visa/MC only.
We reserve the right to increase or decrease quantities to meet our minimum pack size requirements.
Backorders will be shipped without notification if within 75 days of date shipped.
We reserve the right to cancel any orders or backorders without any notification.
Pricing
All prices are subject to change without notice.
Items are billed at prices in effect at the time of shipment.
Shipping
All orders are shipped from our warehouse in Honey Brook, PA via UPS only.
Special routing information must be specified or we will ship at our own discretion.
Special handling requests may be subject to an extra charge.
International orders will be shipped within the 48 U.S. contiguous states to a freight forwarder.
Approximate shipping charges are: 10-15% of the total order amount.
Because most of the merchandise is handcrafted, there will be some variations in color, texture, size and finish, as well as, slight irregularities. These are not considered flaws.
Payment Terms
Opening orders must be Visa, MC or C.O.D.
Net 30 terms on approved credit. Credit application with sufficient trade and bank references must be submitted for credit approval.
Stores in business for less than two years may be required to pre-pay via Visa/MC or C.O.D.
Customer agrees to pay all collection costs and attorney fees, as well as interest at the rate of 2.25% per month on any unpaid balance.
A $25 fee will be charged for any returned checks.
All customers are required by law to supply a State Tax Certificate.
Customer authorizes any/all charges associated with this order to be charged on their credit card.
Returns/Claims
Please examine your order upon arrival for any discrepancies. Claims must be mailed or faxed to PHD headquarters @ 610-273-1323 (not to your sales rep). Invoice number and date received must be specified.
Claims must be made within ten (10) days of receipt. No claims will be accepted after 20 days.
Any damage or lost merchandise must be directly claimed with carrier. No returns will be accepted without our return authorization.
Price tagged or shopworn merchandise may not be returned.
Unauthorized returns will be charged a 20% restocking fee and all freight charges.
Refunds
No reimbursement checks will be mailed out for approved refunds. Credit cards credited or company credit will be issued only.
Customer Agreement
By placing this order, the customer agrees to our terms and conditions.
